Privacy Policy

Last Updated: 22nd January, 2025

1. Introduction

Formester ("we," "our," or "us") is committed to protecting your privacy and keeping your information secure. This Privacy Policy explains what data we collect, how we use it, and under what circumstances it may be shared. By using Formester, you agree to this Privacy Policy.

2. Information We Collect

Personal Data: When you sign up, we may collect your name, email, and for paid accounts, billing details such as credit card information. Free accounts do not require a name or card details.

Survey Data: Any responses you submit or collect through surveys and forms.

Cookies: Cookies are used to keep your session secure and functional. You may need to log in again after a period of inactivity for your protection.

3. How We Use Your Information

We only use your data to:

Provide and maintain our services
Process payments and billing
Authenticate and identify users
Improve our platform and features
Communicate with you about updates or support requests
Conduct research and analysis to improve usability

Important: We never use, share, or sell your personal data or survey responses for advertising, marketing, or other commercial purposes.

Performance of a Contract: To deliver the services you requested.

Legitimate Interests: To keep our services secure and improve user experience.

Consent: For any additional purposes where you give explicit consent.

5. Data Retention

We only keep personal data for as long as needed to provide our services. Once no longer necessary, data is securely deleted or anonymized.

We do not share or sell your data for commercial gain. Your data is only shared in these limited cases:

To provide the services you request
With your consent
To meet legal obligations
To protect our rights and property
To prevent or investigate misuse of our services

7. Third-Party Service Providers

We rely on trusted third-party vendors for hosting, storage, networking, and related infrastructure. These providers only access your data to perform specific tasks on our behalf and cannot use it for any other purpose.

8. Security Measures

We use industry-standard safeguards to protect your data, including:

Encryption and secure servers
Strong, randomly-generated passwords
Two-factor authentication for our personnel
Regular vulnerability scans and security assessments

9. Breach Response Plan

If a data breach occurs, we follow a structured response plan:

Detection: Immediately investigate and confirm the breach.

Containment: Secure systems to prevent further impact.

Assessment: Determine the scope and type of data involved.

Notification: Inform affected users and relevant authorities within required timeframes.

Resolution: Fix vulnerabilities, restore services, and take steps to prevent future incidents.

10. Your Rights

You have the right to:

Access the data we hold about you
Request correction or deletion of your data
Object to how we process your data
Ask us to transfer your data to another service

11. Changes to This Privacy Policy

We may update this policy occasionally. If major changes are made, we will notify you by email or a notice on our site. Please check this page regularly to stay informed.

12. Compliance with Google API Services User Data Policy

Formester complies with the Google API Services User Data Policy, including Limited Use requirements. Data obtained through Google APIs is only used to provide our services and is never shared with third parties.

13. Google Workspace API & AI Use

Formester does not use Google Workspace API data to build, train, or improve artificial intelligence or machine learning models.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: support@formester.com