Typical Car Survey Questions With Answers

Struggling to understand what car buyers or owners want? Whether you're selling cars, making them, or marketing them, it can feel like guesswork.

Car surveys help you ask the right questions, collect valuable feedback, and keep your customers happy. Here’s a fact: 40% of people stop doing business with a company after bad service. That’s why listening to customers is so important.

In this post, we’ll explain car surveys, their benefits, common questions, and how to easily create one with Formester’s no-code survey maker.

What is a Car Survey?

A car survey is a questionnaire designed to gather customer feedback about their vehicles, preferences, and overall customer experience.

These surveys can explore everything from the type of car someone owns to satisfaction and loyalty levels.

For instance, you might ask questions about fuel efficiency, financing options, or car reliability. The survey results give important information.

They help you see how customers feel about your products and services. This understanding lets you improve service quality and increase customer satisfaction.

Car Survey Questions With Answers

Here are some key questions you should include in your survey:

Section 1: General Information

1.) What type of car do you currently own?

• Sedan

• SUV

• Hatchback

• Truck

• Electric/Hybrid

• Other

2.) How old is your car?

• Less than 1 year

• 1–3 years

• 4–6 years

• Over 6 years

3.) How often do you use your car?

• Daily

• 3–5 times a week

• 1–2 times a week

• Rarely

Section 2: Preferences

4.) What factors influenced your car purchase? (Select all that apply)

• Price

• Brand reputation

• Fuel efficiency

• Design/Appearance

• Safety features

• Technology features (e.g., touchscreen, navigation)**

• Environmental impact

5.) What is your preferred car brand?

• Toyota

• Honda

• Ford

• Tesla

• BMW

• Other

6.) How important are these features when buying a car? (Rate 1–5) 1 = Not Important, 5 = Very Important

• Fuel efficiency: ☐1 ☐2 ☐3 ☐4 ☐

• Safety: ☐1 ☐2 ☐3 ☐4 ☐5

• Technology: ☐1 ☐2 ☐3 ☐4 ☐5

• Comfort: ☐1 ☐2 ☐3 ☐4 ☐5

• Price: ☐1 ☐2 ☐3 ☐4 ☐5

Section 3: Experience

7.) How satisfied are you with your current car?

• Very satisfied

• Satisfied

• Neutral

• Dissatisfied

• Very dissatisfied

8.) What problems have you faced with your car? (Select all that apply)

• High maintenance costs

• Fuel inefficiency

• Performance issues

• Lack of modern features

• Poor resale value

• Other

Section 4: Future Plans

9.) When do you plan to purchase your next car?

• Within 6 months

• Within 1 year

• Within 3 years

• Not sure

10.) What type of car are you considering for your next purchase?

• Electric/Hybrid

• SUV

• Sedan

• Truck

• Other

11.) Would you recommend your current car brand to others?

• Yes

• No

Use this pre-built car survey template with all the questions above to save time and effort.

Benefits of Using a Car Survey

1. Understand Customer Needs Learn what matters most to your customers such as fuel efficiency or advanced technology.

2. Improve Customer Service Identify pain points in the customer journey and improve the quality of service to boost satisfaction and loyalty.

3. Predict Market Trends Spot trends like the growing interest in electric vehicles or changing financing options to stay competitive.

4. Make Informed Decisions Use survey results to make smart choices about pricing, new features, or future car models.

5. Save Time and Resources With clear, actionable data, you’ll avoid wasting time on ineffective strategies.

How to Create a Car Survey with Formester

1. Use Formester’s AI Form Builder If you’re not sure where to start, Formester’s AI Form Generator can help. Simply type a prompt like, “Create a car reliability survey,” and it will generate a list of questions for you.

2. Add Questions That Matter With Formester’s drag-and-drop interface, you can customize your survey by including relevant questions like:

• “What type of car do you own?”

• “How satisfied are you with the financing options provided?”

• “Rate your overall satisfaction with our customer service.”

3. Personalize Your Survey with Conditional Logic Conditional logic lets you create personalized surveys. If a customer picks "Electric/Hybrid" for their car type, you can ask them about charging stations. You can also ask about battery life.

4. Leverage Calculation Fields for Deeper Insights Use calculation fields to make a scorecard from customer responses. This helps you find patterns in the overall customer experience.

5. Test and Share Preview your survey to ensure it looks perfect on any device. Once you’re ready, share it via email, embed it on your website, or post it on social media.

6. Analyze and Act on Results With advanced form analytics, you can review survey results in real time. This helps you find areas to improve, such as customer service or vehicle quality. You can then make changes that lead to long-term success.

Conclusion

Car surveys are the ultimate tool for understanding your customers and improving their overall satisfaction. By asking the right questions in customer satisfaction surveys, you can learn about the customer journey. This helps you understand the long-term needs of your audience.

Ready to get started? Create your car survey today and learn how valuable feedback can grow your car business!