Net Promoter Score (NPS) Template
The Net Promoter Score (NPS) is a survey that measures the likelihood of customers recommending a product or service to others. It includes a simple rating scale that ranges from 0 to 10 and provides valuable insights into customer loyalty and satisfaction. Use this template to understand how your customers perceive your brand and identify areas for improvement.
PreviewFrequently Asked Questions
A Net Promoter Score (NPS) is a metric used to gauge customer loyalty and satisfaction. It is calculated by asking customers how likely they are to recommend your product or service to others on a scale of 0-10.
Your NPS score can be used to identify areas for improvement in your business. By analyzing the feedback from your detractors (customers who gave a score of 0-6) and passives (customers who gave a score of 7-8), you can identify areas where you can improve and turn these customers into promoters (customers who gave a score of 9-10).
A good NPS score varies depending on your industry and the competitive landscape. Generally, an NPS score above 50 is considered excellent, while a score below 0 is considered poor.
The frequency of measuring your NPS score depends on your business needs. It can be measured on a regular basis, such as quarterly or annually, or after a specific event, such as a product launch or a major change in your business.
Looking for more templates?
Simplify your form creation process with our range of professionally designed form templates. Choose from a variety of styles and designs, including contact forms, surveys, job applications, and more - all available now for free!
- Recommend
- All Industries
- Apparel
- Art
- Automobile
- Banking And Finance
- Beauty And Wellness
- Educational Services
- Entertainment Industry
- Environment Conservation
- Fitness
- Food And Beverage
- Healthcare
- Hospitality
- Information Technology
- Insurance
- Legal
- Logistics And Supply Chain
- Manufacturing
- Marketing And Advertising
- Non Profit Organisations
- Publishing
- Real Estate Industry
- Retail
- Travel
- Ux Design
- Academic / Educational Forms
- Analysis And Assessment
- Application And Registration
- Booking Forms
- Branding And Marketing
- Communication & Pr
- Complaint Forms
- Consent Forms
- Consultation Forms
- Contact Forms
- Customer Feedback And Satisfaction
- Data Collection
- Donation Forms
- Employee Management
- Entertainment And Recreation
- Entertainment Quizzes
- Event Management
- Feedback Forms
- Financial Transactions
- Health And Wellness
- Human Resource
- Intake Forms
- Lead Generation
- Logistics
- Medical History Forms
- Order Forms
- Organization Forms
- Polls
- Quizzes
- Recruitment And Hr Processes
- Referral Forms
- Registration Forms
- Relationships
- Research And Surveys
- Reservation Forms
- Security And Compliance
- Sponsorship Forms
- Supply Chain And Logistics
- Survey Forms
- Training And Education
- Travel And Booking
- Automotive
- Beauty
- Career Development
- Communication
- Consulting
- Customer Service
- Education
- Entertainment
- Environmental
- Events
- Facilities
- Finance
- Health Services
- Human Resources (Hr)
- Information Technology (It)
- It Support
- Marketing
- Non Profit
- Procurement
- Product Development
- Real Estate
- Research
- Safety
- Sales
- Security
- Services
- Shopify
- Students
- Supply Chain
- Ux
- Wellness
