Customer Engagement Quiz for Software

Want to know how engaged your users really are? This quiz helps you measure product understanding, usage habits, and overall customer satisfaction. Great for SaaS teams looking to improve retention and boost product adoption.

About this template

The Customer Engagement Quiz for Software helps you assess how well users know your product and how often they interact with it.

It is a smart, non-intrusive way to gather insights that can improve customer retention, education, and satisfaction.

How it works


Users answer a mix of questions about how they use your product, which features they rely on, and how they feel about the experience.

You can include multiple choice, rating scales, or open text questions. The answers help you spot feature gaps, content needs, and engagement risks.

Why it’s effective


Instead of guessing how engaged your customers are, this quiz gives you direct feedback in a format that feels interactive.

You can make it part of your onboarding, send it as a health check, or use it before upselling. It’s a faster, more engaging alternative to long feedback forms.

What’s included

  • Questions on feature use, satisfaction, and success

  • Logic-based paths to tailor the experience

  • Auto scoring and conditional feedback

  • Option to collect emails or track user groups

Make it your own


You can edit this template or start from scratch to match your product goals.

Perfect for

  • SaaS product teams and marketers

  • Customer success teams

  • Growth and lifecycle campaigns

  • Feedback before feature launches

Key Benefits

  • Measure customer engagement easily

  • Spot high-risk or power users

  • Mobile ready and easy to complete

  • Connect with tools like HubSpot or Google Sheets

  • Works as a survey alternative

Frequently Asked Questions

Yes. You can use this template or build your own quiz in seconds using AI to align with your use case.

Yes. The quiz is free and fully customizable.

Yes. Explore what more you can do with Formester’s quiz maker to add integrations and logic.

Yes. You can limit quiz responses by user group, IP or time frame.

Yes. Just copy the embed code and place it where you need.

Looking for more templates?

Simplify your form creation process with our range of professionally designed form templates. Choose from a variety of styles and designs, including contact forms, surveys, job applications, and more - all available now for free!

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